The Finnish national carrier Finnair was not very popular among potential clients at Helsinki’s central railway station on Wednesday.
Many customers were banging on the door to the company’s service centre in angry disbelief, as it remained obstinately shut.
Finnair closed down its last service centre in the capital on Wednesday, after having served clients in the west wing of the central railway station for several years.
On Wednesday the office was emptied in haste.
A notice on the door advised potential clients to call the company’s service numbers or to visit the Finnair website.
From now on, personal service will be provided only at the check-in desks for domestic or international flights at the Helsinki-Vantaa Airport.
The closure of the last service point was explained by the fact that the majority of passengers use the website these days to book their flights and to make all their travel arrangements online.
Customer service centres are no longer a profitable exercise, and the airline - strapped like so many others with weakening passenger demand and rising fuel bills - needs to find as many cost-saving measures as it can.
