A small crumb of comfort for anyone travelling to or from Finland whose suitcase goes missing or fails to make a tight connection: it might have been worse, as the world’s air travellers have rated the baggage delivery at the Helsinki-Vantaa International Airport (HEL) as the best in the world.
The principal airport in Finland was among the category winners of this year’s Skytrax World Airport Awards.
More than 190 airports from around the globe were rated in the survey, for which 8.6 million air passengers were interviewed.
According to Finavia Airport Director Juha-Pekka Pystynen, the result shows that the passengers are satisfied with the luggage handling services at the Helsinki-Vantaa hub.
According to statistics, passengers arriving at Helsinki-Vantaa receive their luggage quickly. Nearly 90 per cent of the arrivals are processed within less than 30 minutes.
It has not always been quite as smooth, as the accompanying article notes.
This year, the “World’s Best Airport” accolade was awarded to the Incheon International Airport in Seoul, followed by two other large Asian airports, the ever-popular Hong Kong International Airport and Singapore Changi International Airport.
