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Helsinki-Vantaa performs well in airport service quality survey


Helsinki-Vantaa performs well in airport service quality survey
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Reassuring news for those people who have been plagued by delayed departures on long-haul flights from Finland recently: at least the airport where you are stuck for hours on end is one of the nicest in the world.
      Helsinki-Vantaa International Airport was voted third-best in Europe in an international Airport Service Quality Survey arranged by the Geneva-based Airports Council International (ACI).
     
The study covered 90 airports and voting was based on questionnaire answers from nearly 200,000 travellers on such matters as check-in and gate departure arrangements.
      Helsinki-Vantaa came in third in Europe, tied with Munich and behind Oporto in Portugal and Zürich, Switzerland.
      The Helsinki hub is no stranger to the upper levels of these surveys, having been there or thereabouts in passenger satisfaction studies since 1997.
     
All of the top five airports in the ACI survey were in the Far East, with Incheon (South Korea), Kuala Lumpur, and Singapore Changi taking the podium places.


Previously in HS International Edition:
  Helsinki-Vantaa International Airport ranks among world´s best (9.3.2006)

Links:
  Airports Council International

Helsingin Sanomat


  26.2.2008 - TODAY
 Helsinki-Vantaa performs well in airport service quality survey

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